Terms of Service

1.About these Terms

These Terms of Service (“Terms”) govern access to and use of the websites, applications, software, platforms, tools, content, resources, integrations, artificial intelligence functionality and other products and services provided under the Belvara name (collectively, the “Services”).

“Belvara,” “we,” “us,” and “our” mean Belvara and, where applicable, the entity that owns or operates the applicable Belvara Service. “You” and “your” mean the person accessing or using the Services and, where that person acts for a business or organisation, that business or organisation. “Customer” means a person or organisation that creates, purchases, administers or uses a Belvara business account. “Authorised User” means a person authorised by a Customer to access a Customer account.

Belvara is based in Nairobi, Kenya and provides its Services internationally. Until Belvara’s formal registered legal name is adopted and published, references in these Terms to the contracting provider are to Belvara. Belvara may update these Terms to reflect its approved registered legal entity name without changing the substantive rights and obligations created by these Terms.

These Terms incorporate the Belvara Acceptable Use Policy, Belvara Global Privacy Policy, Belvara Global Data Processing Addendum where applicable, applicable order forms, plan or subscription terms, and product-specific or integration terms expressly incorporated into the Customer’s agreement. The Belvara Global Cookie & Tracking Technologies Policy explains Belvara’s use of cookies and similar technologies but does not expand the Customer’s commercial obligations under these Terms.

2.Who may use Belvara

You must be legally capable of entering into a binding agreement to use the Services. You must not use a business account if you lack legal capacity, are prohibited from using the Services under applicable law, or are attempting to access the Services on behalf of a person or entity that is prohibited from doing so.

Belvara’s paid business-management software is primarily designed and offered for business, professional, trade and commercial use. Some public resources may also be accessed by individuals who qualify as consumers under applicable law. Nothing in these Terms excludes, restricts or waives a mandatory consumer right that applicable law does not permit Belvara to exclude, restrict or waive.

If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity, accept these Terms on its behalf, and understand that references to “you” include that entity.

3.Your Belvara account

Certain Services require an account. You agree to provide information that is accurate, current, complete and not misleading, and to keep account information reasonably up to date. Belvara may rely on information associated with your account when authenticating you, communicating with you, determining permissions, providing support, issuing notices, processing payments or administering the Services.

You are responsible for maintaining the confidentiality and security of passwords, access codes, authentication methods, devices, account credentials, API credentials, integration tokens and other security information associated with your account. You are responsible for activity conducted through your account by persons you authorise or whose access results from your failure to reasonably secure the account.

Promptly notify security@belvara.co.ke where practical if you suspect unauthorised access, credential compromise, account takeover, fraudulent activity or another security incident affecting your account. Belvara may require password resets, authentication changes, access restrictions or other security measures where reasonably necessary.

4.Authorised users, roles and permissions

Customers may permit employees, contractors, accountants, consultants, agents, business partners or other authorised persons to access their account and, depending on permissions, Customer Data. Account administrators may add or remove users, assign roles, manage subscriptions and integrations, access Customer Data, view reports, export information, configure settings, manage locations and perform other account-level actions.

The Customer is responsible for deciding who receives access, assigning appropriate permissions, limiting access to what is reasonably necessary, removing or changing access when roles change, supervising Authorised Users, ensuring Authorised Users comply with these Terms, and ensuring they handle Customer Data lawfully. Actions taken by an Authorised User using valid account access may be treated as actions of the Customer.

Belvara may rely on permissions and instructions configured by an authorised administrator or Customer unless it has reason to believe an instruction is unauthorised, fraudulent, unlawful or presents a material security risk. Belvara may suspend or restrict a user’s access where it reasonably believes access is unauthorised, compromised, unlawful, or creates a material risk.

5.The Services

The Services may include Belvara websites and domains, Merchant OS, Retail, Pickup Operations, business dashboards, sales and inventory tools, purchasing tools, customer relationship management, finance and business-record functionality, payment recording and reconciliation, instalment and payment-plan functionality, fulfilment and pickup tools, marketplace and ecommerce integrations, tax and electronic invoicing functionality, Belvara Assistant AI, APIs, reports, analytics, calculators, document generators, templates, checklists, business resources, articles, guides, insights, newsletters, downloads, beta features and integrations with third-party products and services.

Some Services may be free. Others may require a paid subscription, separate purchase, add-on, usage fee or other payment. Additional terms may apply to particular products, integrations, features, promotions or transactions and form part of your agreement with Belvara.

6.Subscriptions and billing

The applicable price, billing interval, plan, features, usage limits, user or location limits, add-ons, introductory offers, renewal terms and other commercial terms will be shown at checkout, in the relevant order form, in your account, on the applicable pricing page or in another agreement with Belvara.

Where required by law, Belvara will present material subscription terms before purchase, including recurring price, billing frequency, trial or introductory period, when paid billing begins, automatic renewal, cancellation method, material usage limits and taxes or additional charges. If applicable law gives an eligible customer a statutory withdrawal, cooling-off or cancellation right that cannot be waived, that right applies according to the relevant law.

You agree to pay all fees validly incurred under your account. Unless an applicable order form, plan term or written Belvara commitment states otherwise, properly charged fees are non-refundable except where a refund is required by law, Belvara corrects a duplicate, incorrect or unauthorised charge, Belvara expressly agrees to a refund or credit, or another mandatory remedy applies.

7.Free trials and promotions

Belvara may offer free or discounted trials. Trial duration, eligibility, included features and extension terms may vary by user, market, offer or promotion and will be communicated when the trial is offered. Belvara may restrict repeated trial creation, extend, shorten or end a trial where permitted by law, or terminate a trial for misuse.

If a trial converts to a paid subscription, the conversion terms will be disclosed before or when you authorise the paid arrangement. To the maximum extent permitted by law, a free trial is provided for evaluation without a guarantee of uninterrupted availability, suitability for your business, business results or continued access.

8.Cancellation and refunds

You may cancel a subscription using the cancellation method made available by Belvara. Belvara will not intentionally impose unnecessary steps designed primarily to prevent or materially obstruct cancellation. Unless otherwise stated, cancellation stops future renewal, does not automatically reverse fees already validly incurred, and may allow access to continue until the end of the paid period.

Customers are responsible for exporting information they wish to retain before applicable deletion deadlines where export functionality is available. Cancellation does not automatically create a right to a refund for a partially used billing period, and non-use of a paid Service does not by itself entitle you to a refund.

9.Customer data

As between Belvara and the Customer, the Customer retains the rights it has in Customer Data. You grant Belvara and its subprocessors a limited licence to host, copy, transmit, display, process, modify where technically required, back up and otherwise use Customer Data only as reasonably necessary to provide, maintain, secure and support the Services, comply with your instructions and law, prevent abuse, enforce these Terms and exercise other rights expressly permitted under your agreement.

You are responsible for Customer Data you submit to the Services and represent that you have all rights, permissions, notices, consents and lawful bases required to collect, upload, import, store, connect, use and instruct Belvara to process that data. You must not instruct Belvara to process data in a manner that would make Belvara’s compliance with law impossible.

Belvara may create aggregated, statistical or de-identified information from use of the Services to the extent permitted by law and contractual commitments. Where information is lawfully de-identified so that it is no longer Personal Data, Belvara may use it for analytics, benchmarking, product development, research, forecasting, security, service improvement, machine learning and commercial planning.

10.Data protection and privacy

Personal Data is handled in accordance with the Belvara Global Privacy Policy and, where applicable, the Belvara Global Data Processing Addendum. Belvara’s use of cookies and similar tracking technologies is described in the Belvara Global Cookie & Tracking Technologies Policy.

If you process Personal Data concerning your customers, employees, suppliers or other individuals through Belvara, you remain responsible for your obligations as controller, business, responsible party or equivalent under applicable law. Where Belvara processes Customer Personal Data on your behalf, the Data Processing Addendum governs that processing to the extent applicable.

Belvara maintains a Subprocessor List identifying active subprocessors that process Customer Personal Data on Belvara’s behalf. Where legally or contractually required, Belvara will provide appropriate notice of material subprocessor changes and a mechanism for eligible Customers to raise a reasonable data-protection objection.

11.Acceptable use

Your use of the Services is subject to the Belvara Acceptable Use Policy, which is incorporated into these Terms. Without limiting that Policy, you must not use the Services to violate law, commit or facilitate fraud, infringe rights, obtain unauthorised access, compromise security, distribute malware, bypass permissions or technical safeguards, unlawfully collect or disclose Personal Data, abuse communications functionality, conduct harmful scraping, interfere with the Services or another Customer, or enable another person to engage in prohibited conduct.

Belvara may investigate suspected misuse and enforce the Acceptable Use Policy through reasonable technical or account-level measures. If the Acceptable Use Policy contains a more specific operational rule, it controls for that issue while these Terms control contractual consequences such as suspension and termination.

12.Payments and financial records

Belvara may calculate or display sales totals, revenue, gross profit, estimated profit, cost of goods sold, inventory values, stock movement, margins, forecasts, trends, targets and other business metrics. These outputs depend on the completeness and accuracy of source data and configuration. Belvara does not audit Customer records merely by displaying or calculating them.

Belvara may help businesses record, match, reconcile or monitor payments. Unless expressly stated otherwise, Belvara is not a bank, deposit-taking institution, payment institution, mobile-money operator, card network, escrow provider or the underlying payment provider merely because payment information appears in Belvara.

Payment integrations may depend on third-party systems. Belvara does not guarantee uninterrupted provider availability, settlement times, reversals, chargeback outcomes, provider authentication, third-party fraud decisions, mobile-network uptime, bank processing times or third-party transaction fees.

13.M-Pesa and other providers

Belvara may support card processors, mobile-money providers, banks, payment links, wallets, manual payment methods, app stores, invoicing arrangements and other third-party payment providers. Those providers may impose their own terms, fees, security requirements and processing rules. Belvara does not control their availability, security, reversals, settlement timing or independent conduct.

A payment shown as recorded, pending, matched or verified within Belvara does not alter the legal status of funds held by an external provider. Never provide a mobile-money PIN, banking password, authentication-only one-time password or full payment-card authentication credential to Belvara or place such credentials in free-text fields.

14.Lipa PolePole

Belvara may provide tools for businesses to record and manage payment plans or instalment arrangements. Unless expressly agreed otherwise, Belvara is not the seller of the underlying goods or services, does not become the creditor merely by supplying software, does not guarantee payment by a customer, does not guarantee enforceability of a payment arrangement and does not determine whether the Customer’s arrangement complies with credit, lending, consumer or sector-specific law.

The Customer is responsible for the commercial and legal terms offered to its own customers, including disclosures, consent, reminders, collection practices, interest, fees and any applicable consumer or credit protections.

15.Tax, eTIMS and compliance

Belvara may provide tax-related, invoicing or electronic-invoicing functionality, including integrations with tax systems or authorised providers. Belvara does not guarantee that a government system will be continuously available, a tax authority will accept a submission, a third-party integration will remain unchanged, a Customer’s tax classification is correct, a Customer selected the correct tax treatment, or software use alone satisfies every tax obligation.

Where Belvara integrates with or supports workflows involving eTIMS or another government system, the government or authorised external system remains independent from Belvara. External authorisation, rejection, outage or delay may be outside Belvara’s control. Customers remain responsible for reviewing legally significant documents and submissions and for their legal and tax obligations.

16.Inventory, accounting and data

Inventory and cost calculations may depend on purchase records, accepted stock, cost allocations, landed-cost assumptions, corrections, returns, write-offs, transfers, counts, product configuration and costing methodology. You are responsible for reviewing business-critical inventory information and maintaining appropriate physical or independent controls.

Belvara may maintain backups but does not guarantee that every item of Customer Data can always be restored. You are responsible for maintaining copies of information critical to your business where independent backup is reasonably necessary. Export formats, fields and availability may vary by plan, product, feature, technical feasibility and account status.

17.AI features

Belvara may provide AI-powered functionality. AI outputs may be generated probabilistically and may be incorrect, incomplete, outdated, inconsistent, misleading, unsuitable for your business or based on incomplete context. You must review material AI outputs before acting on them.

Belvara Assistant AI does not replace qualified legal counsel, accountants, tax professionals, auditors, financial advisers, compliance professionals, HR professionals or other regulated advisers. You remain responsible for business decisions made using AI outputs and must not attempt to circumvent AI safety, permissions or account controls.

Where an AI feature is permitted to interact with business information or propose actions, permissions may vary by feature. Belvara may impose safeguards, approval requirements or restrictions before certain actions can be taken. Feedback may be used to evaluate quality and improve service quality, subject to applicable privacy and contractual obligations.

18.Generators, calculators and resources

Editorial Content, calculators, templates and document generators are provided for general informational, educational, organisational and planning purposes unless Belvara expressly states otherwise. They are not legal, tax, accounting, audit, investment, financial, lending, employment, regulatory or professional advice, and do not create a professional adviser-client or fiduciary relationship.

Calculator outputs depend on values entered, assumptions, formulas, rounding, settings and user selections. Templates may require adaptation to your business, industry, jurisdiction, contractual relationships and regulatory requirements. You are responsible for reviewing generated documents before issuing, signing, submitting or relying on them.

To the maximum extent permitted by law, you access and use Free Services entirely at your own risk. Belvara does not guarantee that a Free Service is accurate, complete, current, error-free, uninterrupted, legally sufficient, tax compliant, accounting compliant, commercially appropriate, fit for a particular purpose or capable of producing a particular result.

19.Third-party services

Belvara may integrate with ecommerce stores, marketplaces, social-commerce platforms, tax systems, couriers, pickup operators, payment providers, AI providers, authentication providers and other third-party services. Those services are independent from Belvara and may change APIs, terms, fees, data availability, eligibility or access, suspend accounts, or discontinue functionality.

Your use of a third-party service is subject to that provider’s terms, privacy policy, fees, restrictions and legal obligations. A link or integration does not automatically mean Belvara endorses, guarantees or controls the third party or accepts responsibility for transactions with it.

20.Your responsibilities

You are responsible for the operation of your business and for matters within your control. This includes providing materially accurate information, complying with laws applicable to your business and customers, maintaining credential and device security, selecting trustworthy administrators and Authorised Users, granting appropriate roles, revoking access when it is no longer required, maintaining independent records, lawfully collecting Personal Data, reviewing reports and calculations, verifying tax, accounting, legal and regulatory decisions, reviewing AI output, managing integrations and ensuring products and services you sell are lawful.

Belvara’s provision of software does not transfer to Belvara responsibilities that legally or operationally belong to the Customer. You remain responsible for decisions about pricing, purchasing, inventory, staffing, tax, borrowing, lending, credit, marketing, contracts, customer terms, supplier terms, expansion and regulatory filings.

21.Intellectual property

Subject to these Terms and payment of applicable fees, Belvara grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Services during the applicable access period for your internal business purposes. You do not acquire ownership of the software, source code, platform, designs, interface, systems, databases, Belvara content, trademarks, algorithms, models, documentation or other Belvara intellectual property.

The Services contain intellectual property owned by or licensed to Belvara, including trademarks, logos, names, software, interfaces, workflows, graphics, written content, templates, databases, taxonomies, reports, methodologies and documentation. Except as expressly permitted, you must not reproduce, distribute, sell, sublicense, publicly display, publish, create derivative works from or commercially exploit Belvara intellectual property without permission.

You retain rights you lawfully hold in User Content. By submitting User Content to a public, promotional or community area, you grant Belvara a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, display, publish, distribute, format, adapt for technical presentation, translate, communicate and promote it to the extent reasonably necessary to operate, display and promote the relevant Service.

22.Publicity and testimonials

Belvara may publish advertisements, sponsored placements, partner promotions, affiliate links, testimonials, case studies and other commercial content. Belvara intends commercial content to be identifiable where disclosure is required by law or reasonably necessary to avoid misleading users. Advertising or sponsorship does not automatically constitute endorsement.

Purchasing or using a paid Belvara Service does not by itself grant Belvara a general right to use a Customer’s name, logo or trademarks in public marketing. Belvara may do so where the Customer has agreed, approved the material, entered into a separate arrangement, or another legally valid permission applies.

Testimonials reflect the experience or opinion of the person identified and do not guarantee that every customer will achieve the same result. Belvara does not intend to purchase, create or knowingly publish fake reviews presented as genuine customer experiences.

23.Beta and experimental features

Belvara may offer features labelled beta, preview, early access, experimental, test or pilot. Such features may contain bugs, change without notice, have limited support, produce unexpected results, be discontinued or be unsuitable for mission-critical use. Use of beta features is at your discretion.

Belvara may provide APIs. You must comply with authentication requirements, rate limits, documentation, security requirements and permitted-use restrictions. Belvara may modify, rate-limit, suspend or discontinue API access where reasonably necessary.

24.Service changes

Belvara may modify, improve, replace, add or discontinue functionality as the Services evolve. Belvara is not required to preserve every historical interface, workflow or feature indefinitely. Where Belvara makes a material reduction to core paid functionality during an active paid commitment, Belvara will provide reasonable notice where practicable and comply with any contractual or legal remedy that applies.

Changes made for security, fraud prevention, legal compliance, third-party dependency changes or emergency operational reasons may take effect without advance notice where advance notice is not reasonably practicable. A replacement, redesigned or substantially equivalent workflow may satisfy Belvara’s obligation to provide relevant functionality where appropriate.

25.Availability and maintenance

Belvara aims to provide reliable Services but does not guarantee uninterrupted or error-free availability. Services may be unavailable due to maintenance, upgrades, outages, network or cloud-provider failure, payment-provider or government-system incidents, cyberattacks, force majeure, integration failures, emergency security action or other causes.

Belvara may conduct scheduled or emergency maintenance and modify infrastructure or temporarily restrict functionality where reasonably necessary for maintenance, performance, security, compliance, upgrades or incident response. Some Services rely on third-party dependencies, and Belvara is not responsible for a third party’s independent outage, change, suspension or discontinuation except to the extent liability cannot legally be excluded.

26.Suspension

Belvara may suspend or restrict access where it reasonably believes suspension is necessary because of non-payment, suspected fraud, security risk, illegal activity, misuse, breach of these Terms, infringement, excessive technical load, threat to another user, risk to the Services, legal requirement, government request, sanctions or compliance risk, third-party platform restrictions or another material risk.

Where appropriate and legally permitted, Belvara may provide notice and an opportunity to remedy the issue. Belvara may act immediately where delay could cause harm, security risk or legal exposure.

27.Termination

You may stop using the Services at any time, but stopping use does not automatically cancel unpaid amounts already due. Where a subscription exists, you must cancel it using the applicable cancellation process. Belvara may terminate or refuse continued access where you materially breach these Terms, fail to pay amounts properly due, engage in fraud or misuse, create material security or legal risk, continued provision would violate law, a required dependency ends, Belvara discontinues the relevant Service or another termination right exists.

Upon termination, your licence to use the terminated Services ends, access may cease, unpaid amounts remain payable, provisions intended by their nature to survive will survive, and Customer Data may be retained or deleted in accordance with applicable policies and law. Belvara may preserve information required for legal, security, tax, accounting or dispute purposes.

28.What happens when it ends

Where Belvara makes post-termination export functionality available, the applicable export period will be stated in the account, termination notice, plan terms, retention notice or another applicable communication. You are responsible for exporting Customer Data you wish to retain within that period. Belvara may restrict or withhold post-termination access where reasonably necessary because of security risk, fraud, unlawful activity, legal process, sanctions, preservation obligations or another lawful restriction.

Sections concerning intellectual property, fees already incurred, feedback, confidentiality, disclaimers, indemnification, limitations of liability, dispute resolution, governing law, enforcement, data retention and provisions that by their nature should survive will survive termination to the extent applicable.

29.Warranties

Belvara will use reasonable care in providing paid Services and will operate them in accordance with express commitments in these Terms, an applicable order form or another binding written agreement. Except for express commitments and rights that cannot legally be excluded, Belvara does not warrant that every feature will always be available, Services will be uninterrupted or error-free, defects will be corrected immediately, third-party integrations will remain available, data will be accurate, outputs will suit every business or use will produce a particular outcome.

To the maximum extent permitted by law, Belvara disclaims implied warranties, representations and conditions not expressly stated in these Terms, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement to the extent they may legally be disclaimed. Nothing excludes a warranty, duty, standard of care or statutory right that applicable law does not permit Belvara to exclude.

30.No professional advice

Unless Belvara expressly enters into a separate written professional-services engagement, use of the Services does not create a lawyer-client, accountant-client, auditor-client, tax-adviser, fiduciary, investment-adviser, lender-borrower or other regulated professional relationship.

Features concerning finance, tax, accounting, compliance, pricing, business planning, AI, calculators, reports, templates or document generation are software and information tools. You remain responsible for obtaining qualified professional advice where your circumstances require it and for verifying material legal, tax, accounting, financial or regulatory decisions before acting.

31.Limitation of liability

To the maximum extent permitted by law, Belvara will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, loss of profits, revenue, business opportunity, goodwill, anticipated savings, business interruption, loss of data where recovery obligations were not expressly assumed, or costs of substitute services arising out of or relating to the Services.

For a Business Customer using a paid Belvara Service, Belvara’s total aggregate liability arising out of or relating to the affected paid Service, these Terms and the events giving rise to the claim will not exceed the fees actually paid or payable to Belvara for the affected Service for the subscription term in effect when the event occurred, unless an applicable signed order form or enterprise agreement specifies a different cap.

Free Services are subject to the additional assumption-of-risk and no-liability provisions stated in these Terms. For an eligible consumer, any cap applies only to the extent applicable consumer law permits the limitation. Mandatory statutory remedies are not reduced.

32.Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless Belvara and its affiliates, successors, licensors, service providers, founders, shareholders, directors, officers, employees, contractors and agents from and against third-party claims, proceedings, losses, liabilities, damages, judgments, penalties, costs and reasonable legal fees arising from or relating to your Customer Data, User Content, unlawful use, material breach, violation of rights, unlawful processing of Personal Data, products or services you sell, tax obligations, employment relationships, payment or instalment arrangements, customer communications, misuse of a third-party integration, fraud or wilful misconduct.

Belvara may control the defence of a claim covered by this indemnity where reasonably necessary. You may not settle a claim in a manner that admits wrongdoing by Belvara, imposes an obligation on Belvara or restricts Belvara’s rights without Belvara’s prior written consent. This indemnity does not require you to indemnify Belvara for liability caused solely by Belvara’s own conduct to the extent that liability cannot lawfully be shifted.

33.Force majeure

Belvara will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, severe weather, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, government action, sanctions, internet or telecommunications failure, power failure, cloud-provider failure, payment-network failure, government-system failure, marketplace outage, cyberattack or denial-of-service attack, except to the extent applicable law provides otherwise.

34.Disputes and governing law

Belvara’s launch dispute model is good-faith resolution first, followed by courts of competent jurisdiction in Kenya for Business Disputes, subject to mandatory rights that applicable law does not permit the parties to waive. Before commencing court proceedings, and to the extent legally permitted, send a written Notice of Dispute to Belvara, Nairobi, Kenya at legal@belvara.co.ke with your name, business name where applicable, account email, description of the dispute, relevant facts, requested relief and supporting documents reasonably necessary to understand it.

After a valid Notice of Dispute is received, the parties will attempt in good faith to resolve the dispute informally before ordinary court proceedings, except where urgent relief is reasonably required. The parties may use written settlement discussions, a call, mediation by agreement or another commercially reasonable method. Either party may seek urgent interim, conservatory or injunctive relief to protect intellectual property, confidential information, Customer Data, systems, security, accounts, evidence, funds or another right that may be materially harmed.

For Business Customers, these Terms and Business Disputes are governed by the laws of Kenya, without regard to conflict-of-law rules, except where mandatory law requires another rule. Where venue may lawfully be agreed, proceedings may be brought in courts of competent jurisdiction in Nairobi, Kenya. These public Terms do not require Business Customers to resolve disputes through mandatory arbitration.

35.Jurisdiction-specific rights

If you legally qualify as a consumer, mandatory consumer-protection law may give you rights concerning governing law, jurisdiction, venue, courts, alternative dispute resolution, limitation periods, pre-contract information, withdrawal, cooling-off, cancellation, refunds or other remedies. Those non-waivable rights are preserved.

Making the Services available internationally does not mean Belvara agrees that every dispute may be brought in every country. Where mandatory local law gives an eligible person a non-waivable right to use another forum or obtain another remedy, that mandatory right is preserved only to the extent legally required. Nothing prevents a person from contacting a regulator, data-protection authority or other competent public body where that right cannot legally be waived.

36.Miscellaneous

You may not assign or transfer these Terms or your account without Belvara’s prior written consent, except where applicable law gives you a non-waivable right to do so. Belvara may assign or transfer these Terms in connection with a merger, acquisition, financing, reorganisation, restructuring, sale of assets, sale of business, change of corporate entity, formation of the approved Belvara legal entity or similar transaction, provided the transfer complies with applicable law.

Nothing creates a partnership, joint venture, employment relationship, franchise, fiduciary relationship, agency or authority to bind the other party. Failure to enforce a provision does not waive the right to enforce it later. If a provision is invalid, illegal or unenforceable, it will be enforced to the maximum extent legally permitted and the remaining provisions remain in effect.

These Terms, together with applicable order forms, subscription terms, Privacy Policy, Data Processing Addendum, Cookie Policy, Acceptable Use Policy, product-specific terms, integration terms and other incorporated agreements, form the agreement concerning the relevant Services. A signed negotiated agreement or order form generally controls over the DPA for processing matters, product or integration terms, these Terms and general website notices in that order of precedence.

37.Changes to these Terms

Belvara may update these Terms to reflect changes to the Services, new products or features, new business models or payment methods, technology, providers, law, regulatory guidance, security, risk or legitimate business reasons. The Last Updated date identifies the latest revision. Where required by applicable law, Belvara will provide notice of material changes and seek affirmative consent where law requires it.

Material changes generally apply prospectively from their stated effective date. Belvara may apply a change sooner where reasonably necessary for security, fraud prevention, legal compliance or another urgent operational reason, subject to applicable law. Continued use after updated Terms become effective constitutes acceptance to the extent permitted by law.

This is Belvara’s public global Terms of Service for the Services described above. Belvara may retain evidence of the version accepted by a Customer or Authorised User, together with applicable incorporated policies and commercial terms. Current pricing, plan contents, promotions and trial details are presented in the applicable pricing page, checkout, account, order form or subscription terms.

38.Contact us

Belvara is based in Nairobi, Kenya. General enquiries: hello@belvara.co.ke. Customer support: support@belvara.co.ke. Billing and subscriptions: billing@belvara.co.ke. Privacy and data protection: privacy@belvara.co.ke. Security vulnerabilities and suspected account compromise: security@belvara.co.ke. Formal legal notices, intellectual-property notices and disputes: legal@belvara.co.ke.

A legal Notice of Dispute must follow Section 34 of these Terms and must be sent to legal@belvara.co.ke. Belvara may update or replace contact addresses by publishing updated contact information through the Services or in these Terms.